Remote Managed Services

The Lenel® Remote Managed Services (RMS) team is pleased to offer this preventive maintenance and diagnostic service on a trial basis. It is designed to assist our VAR's in their efforts to keep their customers' OnGuard® security management solution system running at peak performance.

Target audiences

  • Any OnGuard customer with an extensive, complex system where regular and ongoing maintenance is important to maintain mission-critical security operations.
  • Customers with extensive OnGuard systems where required maintenance resides within their security or IT department.
  • Customers who lack a fully trained staff, or who have time constraints and resource shortages which can lead to unintentional abandonment of required and critical OnGuard maintenance.

BENEFITS

  • Peace of mind and greater performance assurance for customers' OnGuard systems, based on extensive knowledge and experience of the Lenel RMS team
  • Exceptional diagnostic and maintenance services - performed on a regular basis - to protect the security and investment of the customer
  • Ability to catch issues before they become problems - a proactive, cost-effective service approach that maximizes uptime
  • Early issue detection eliminates need to put system in maintenance mode and shut down services temporarily - avoids costs to deploy security personnel during maintenance downtime
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