Streamlined Software Upgrade & Support Plan

Lenel delivers a streamlined Software Upgrade & Support Plan (SUSP) for your OnGuard® and stand-alone video customers. Based on feedback from you and your end users, we’ve created new options that are more cost effective, simpler, and deliver more advantages that both you and your customers will appreciate.

Program Benefits

  • Simplified pricing, ordering and administration
  • Tiered reader pricing versus previous reader-block model leads to cost savings (see included examples)
  • Elimination of redundant server support charge
  • Lower base-cost structure for OnGuard ADV, PRO, and ENT systems
  • Support for test systems for corresponding production servers included
  • Video channel cost significantly lower than market average

Standard Benefits

  • Allows for certified Lenel Value Added Resellers (VAR) to contact the Lenel Technical Support team (during normal business hours) to assist their customers with technical related issues.
  • Advanced TSG call routing capabilities leads to accelerated call/issue resolution
  • Unlimited access to new OnGuard releases and feature updates during the duration of the Support Plan
  • Support Plan serves as an “insurance policy” for times in need
  • General questions about software operation and functionality quickly answered
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • Assistance with integrated third-party software to maximize the capabilities of OnGuard software
  • Remote Connection assistance available for expedited issue resolution
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